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NOW LIVE! Peak Season Tips and Tools in the 2021 Holiday Hub

How to Verify Package Delivery Through Signature Requirements

Consider the humble signature. It's usually just a few words hastily (and often illegibly) scratched on paper or pixels to identify the signer. For such a small and quickly made thing, the signature is very important, however. For thousands of years, signing your name to something has signified agreement, acceptance and responsibility.

Fast-forward to today, and the signature can still be a vitally important aspect of your shipping operations. In a time when on-time delivery is not always guaranteed, and package theft is on the rise, signed delivery confirmation can provide confidence and peace of mind.

Let's go through the UPS® signed delivery confirmation options that are available to your business through Worldwide Express and when it makes the most sense to use them.

Signature required

When this confirmation method is selected by the shipper, UPS will not deliver the package or shipment without obtaining a signature or other electronic acknowledgment of receipt. For instance, customers who use UPS My Choice® may elect to electronically sign for their shipments.

This should be your go-to option when your shipment contains important documents or is of a reasonable value and it's desirable that they be accepted and signed for by the direct recipient. Please note, though, that the signature obtained by a driver does not necessarily need to be the receiver listed on the package.

Package theft is also on the rise generally and is especially common during the holiday season. Selecting the UPS Signature Required option will help keep “porch pirates” from making off with the shipment!

Adult signature required

When a shipment includes age-restricted contents — such as alcohol or firearms — you must use UPS Adult Signature Required service. The driver will obtain the signature of an adult recipient of at least 21 years of age, and the signature will be viewable through ups.com and other UPS online shipping tools.

More delivery verification insights

Here are a few other important things to know about delivery verification and signature requirements:

  • UPS Signature Tracking is available for Worldwide Express customers who have a valid ups.com login that uses their UPS account number through Worldwide Express. You can also request for UPS to send email notifications to package recipients through UPS Quantum View Notify®.
  • Due the ongoing pandemic, UPS's Signature Required guidelines have been temporarily adjusted. Drivers still need to make interact with the consignee if a signature is required, and in late June 2021, UPS reinstated the procedure of obtaining a physical signature for applicable shipments. However, in the interest of safety, the consignee may sometimes accept the package without contact. They will, however, still need to acknowledge that UPS is making a delivery and show a government-issued photo ID, if applicable.
  • If you don't need a signature but still want proof of delivery, you may request Delivery Confirmation service with your UPS domestic shipments. UPS will mail you a confirmation, similar to tracking a package online, once the delivery is completed.

Get expert advice on signature required shipping

It's a great feeling to know that your package was delivered to the right location, at the right time and to the right person. That said, if you've gotten the impression that signature required shipments can be a bit complicated these days, you're not wrong!

The shipping pros at Worldwide Express can help you navigate all of your signature required shipments to ensure that they're safely received by your customers. Reach out to them today to gain the peace of mind that comes with knowing that your valuable shipments are signed, sealed and delivered!

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*UPS Disclaimer: Offers and UPS® services through WWEX are available to new UPS customers only.

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