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Coronavirus Service Impacts

Impact of the Coronavirus on the UPS Service Guarantee

Effective August 20, 2021 and until further notice, we’ll be making the following operational adjustments for shipments scheduled for delivery to Florida and Texas:

Delivery commitment times for UPS Next Day Air® Early and UPS Worldwide Express Plus® packages are extended by 90 minutes. Delivery commitment times for UPS Next Day Air® and UPS Worldwide Express® packages are extended to end-of-day (11:59 p.m. on the guaranteed day of delivery). Any applicable Service Guarantee with respect to these packages will be based on these revised delivery commitment times.

Effective for shipments sent on or after April 5, 2021, the UPS Money Back Guarantee (also referred to as the Service Guarantee) will be reinstated for UPS Worldwide Express services. Please note that the previously announced suspension remains in place for European Domestic and Transborder Express services. As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local and national government entities to ensure that we fully align with their regulations. We are committed to continue operating globally except where constrained by government restrictions. Money Back Guarantees are subject to change. For further details, see the UPS Tariff/Terms and Conditions.

Prior to shipping, please check to see if your recipient's location is open, since business opening hours may have changed due to local restrictions. If the location is closed, we may return the package to the sender. Please continue to visit this site for the most up-to-date information regarding the impact of Coronavirus on UPS services.